Returns
We want you to be happy with your purchase. If you need to return an item, please read the information below before sending anything back.
1. Unwanted Goods
If you have changed your mind about your purchase, you may be able to return the item in accordance with your statutory consumer rights.
To be eligible for a return, items should be:
- Unused and in their original condition.
- Returned in the original packaging, including any seals or shrink wrapping.
- In a condition suitable for resale.
Unless otherwise stated, you must notify us of your intention to cancel within the applicable cancellation period and return the goods within the required timeframe.
Return postage for unwanted goods is the customer's responsibility. You will need to arrange and pay for the return of the item yourself. We do not provide prepaid return labels for unwanted goods.
We recommend using a tracked delivery service when returning an item, as you remain responsible for the goods until they have been received by us.
Important: Certain sealed goods cannot be returned once the seal has been broken where an applicable legal exception applies. This may include products which cannot be returned for reasons of hygiene or health protection once unsealed.
2. Faulty or Damaged Goods
All products are covered by your statutory consumer rights. Where an item is faulty, damaged, or does not conform to the description provided, please contact us as soon as possible so that we can assist you.
Depending on the nature and circumstances of the fault, we may offer a repair, replacement, refund, or another appropriate remedy in accordance with your statutory rights.
For certain products, we may ask you to provide photographs or video evidence showing the fault. This helps us assess the issue and, where necessary, liaise with the manufacturer or supplier.
Please contact us before returning a faulty item so that we can provide the appropriate returns instructions.
3. Incorrect or Damaged Deliveries
If you receive an item that is incorrect or has been damaged in transit, please contact us as soon as possible after delivery.
Where appropriate, we may ask you to provide photographs of the packaging and the item received to help us investigate the issue with our delivery partner.
Please do not dispose of damaged packaging or goods until we have advised you what to do, as they may be required as part of the investigation.
4. Non-Delivered Orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery with the relevant courier.
We will work with you to resolve the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.
5. How to Request a Return
If you need to return an item, please contact our customer service team before sending anything back.
Please provide your order number and details of the item you wish to return, along with the reason for the return where applicable.
Please do not send an item back without contacting us first. We will provide the appropriate returns instructions and confirm the return address. Sending a return to the wrong address may result in a delay in processing.
6. Refunds
Once your returned item has been received and assessed, we will process any refund due in accordance with your statutory rights and our returns procedure.
Where a refund is applicable, it will normally be made using the original payment method.
Refunds may be subject to applicable statutory conditions, including the condition of goods where a customer has handled an item beyond what is reasonably necessary to establish its nature, characteristics and functionality.
7. Important Information
Nothing in this returns policy affects your statutory rights as a consumer. Where your statutory rights provide you with a remedy that differs from the terms set out above, your statutory rights will apply.
If you have any questions about returning an item, please contact our customer service team before sending the goods back.
